Frequently Asked Questions
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🛍️Orders & Products
Browse our catalog, choose a gift card, add it to your cart, and follow the steps at checkout.
Yes, creating an account ensures secure delivery of your gift cards and allows you to track orders and earn G-Coins.
We offer a wide range of gift cards including Google Play, iTunes, Amazon, Netflix, PlayStation, Xbox, Steam, and more.
Some gift cards are region-specific. Please check the product title and description to ensure compatibility with your country.
Only if it’s marked as “Global.” Otherwise, region-specific gift cards will only work in the designated region.
After payment is completed, your code will be available immediately in your account under the “My Orders” section.
What if I ordered the wrong gift card?
Gift card codes are available instantly after your payment is confirmed. Occasionally, delays may occur due to verification.
Your code will be displayed in your account under the “My Orders” section.
Stock is updated in real time. If something goes out of stock after your payment, we will offer a refund or a suitable alternative.
We provide gift cards of different regions which some may have different currency, However out checkout is in USD.
Prices shown are final. Any additional charges, if applicable, will be displayed during checkout.
Yes, an order summary is saved in your account. You can view it anytime.
No, we only sell digital codes for instant access via your account.
💳 Payments & Wallet
The wallet is your digital balance on our website. You can top it up and use it to make quick and easy purchases.
You can fund your wallet using debit/credit cards or by paying through local agents (where available).
Yes. Minimum and maximum top-up limits may apply and are shown during the top-up process.
Wallet top-ups via card are usually instant. Agent payments may take a few minutes depending on verification.
No. Wallet funds are non-refundable and can only be used to purchase digital products on our platform.
We accept major debit/credit cards and local payment methods (e.g., MMG in Guyana or other country-specific agents).
Not at this time. You must use either your wallet balance or your card for each transaction.
Yes. We use secure, PCI-compliant payment gateways. Your card details are encrypted and never stored on our servers.
Yes, with their permission. However, for fraud prevention, we may request ID verification for large or suspicious transactions.
Double-check your card details, available balance, and international usage settings. If issues persist, try another card or contact support.
Contact our support team with a screenshot of your transaction or receipt—we’ll investigate and correct any errors.
Yes. Your local currency will be converted to USD automatically at checkout based on real-time exchange rates (may vary slightly by provider).
No. G-Coins are earned when you make a purchase—not when adding funds to your wallet.
Your wallet balance never expires and can be used anytime for future purchases.
At the moment, wallet transfers between users are not supported.
💰 G-Coins & Loyalty Rewards
G‑Coins are loyalty points you earn every time you make a purchase on our website. You can use them to get discounts on future orders.
G‑Coins are automatically added to your account after every successful purchase. The more you spend, the more you earn.
You earn a fixed percentage back in G‑Coins on each order. The exact rate is shown during checkout or in your account dashboard.
You can view your G‑Coin balance in your account under the "My Rewards" or "G‑Coins" section.
You can use G‑Coins to get instant discounts at checkout. Simply apply your balance during the payment step.
Yes. A minimum redemption threshold may apply (e.g., 100 G‑Coins = $1). You'll see the option when you have enough to redeem.
Yes. G‑Coins expire if not used within 12 months of earning them. You’ll get a reminder before they expire.
You’ll see a confirmation after purchase, and your updated balance will reflect in your account immediately after order completion.
Yes. You earn G‑Coins on all eligible purchases, regardless of payment method.
No. G‑Coins are non-transferable and tied to your account only.
No. G‑Coins are only rewarded on purchases, not on wallet top-ups.
No. G‑Coins are only granted on completed, non-refunded purchases. If an order is canceled or refunded, any earned points will be revoked.
Most products accept G Coins for partial payment. Some excluded items will be marked at checkout.
No action is needed. G‑Coins are automatically added to your account after each qualifying purchase.
No. G‑Coins are loyalty points used for discounts, while your wallet is prepaid cash credit used for purchases.
Yes! We often run G‑Coin booster events, special promotions, and referral bonuses. Keep an eye on your account or announcements.
Deleting your account will permanently erase your G‑Coin balance.
🔐 Account & Security
Yes. Creating an account ensures secure access to your gift cards, order history, wallet, and G‑Coins.
Click on the “Sign Up” button at the top of the page, then enter your email, create a password, and follow the verification steps.
Click on “Forgot Password” on the login page, and we’ll send a reset link to your registered email address.
Yes, contact support with your current email and the new one you wish to use. Verification may be required.
Yes. We use industry-standard encryption and security protocols to protect your data, and we never share your information with third parties without consent.
No. We respect your privacy. All personal data is handled according to our Privacy Policy and used only to process orders, verify accounts, and improve your experience.
KYC (Know Your Customer) is a verification process to confirm your identity. It's required for larger orders, wallet top-ups, and to prevent fraud.
A valid government-issued ID (e.g., passport, driver’s license) and a clear photo of yourself holding the ID.
Most verifications are completed within 15–60 minutes. You’ll be notified as soon as your account is verified.
Absolutely. All KYC documents are encrypted and securely stored, only accessible by authorized staff for compliance purposes.
Yes. Contact our support team and request account deletion. Once deleted, your wallet balance, G‑Coins, and purchase history cannot be recovered.
Change your password immediately and contact our support team. We will secure your account and investigate any suspicious activity.
We are working on rolling out 2FA for added security. Once available, you’ll be able to activate it in your account settings.
Accounts may be suspended for policy violations, suspected fraud, or chargeback abuse. Contact support for details if this happens.
No. Each user is allowed only one account. Creating multiple accounts may result in suspension and loss of wallet balance and G‑Coins.
Log in to your account and visit the “Profile” section to make changes. Some updates may require identity verification.
